Herbanity is committed to providing quality-assured, high-performance products. If you encounter any issues while using our products, please contact our support team for assistance.

7day refund guarantee:

All orders purchased on Herbanity may be returned unused and in the original condition, without any scratches or damages that would affect resale.

All items purchased on Herbanity are eligible for unconditional return and refund within 7 days after delivery, as long as they are unused, without any scratches or damages that would affect resale. Shipping fees are non-refundable after the products have been shipped.

Returned items must be protected using the original packaging, including all accessories, manuals, and documents. Herbanity will not cover the shipping fees for non-quality-related returns.

If the return is caused by the consumer, the consumer is responsible for the shipping fees. The specific cost will depend on the chosen courier company.

If the received goods are damaged or have quality issues due to our reasons, the consumer is not required to bear the shipping fees.

Non-refundable items include:

1. Damages caused by external sources.
2. Products without proof of purchase.
3. Products lost or stolen by others.
4. Non-quality-related issues.
5. Free products.
6. Repairs conducted by third parties.
7. Purchased from unauthorized distributors.
8. Damages caused by improper use of the product (including but not limited to: falling, extreme temperatures, water, improper operation of the device).
9. In some cases, you may need to provide videos or photos of the defective product as proof for a refund or replacement.

Return process:

After receiving the return confirmation from Herbanity, the buyer will be provided with the return address. The item should be returned to the designated address, and the tracking number should be sent to info@herbanitymed.com for tracking and order inspection.

Please include the following information in your return request:

1. Order number/proof of purchase.
2. Video or photos of the faulty product (if applicable).
3. Complete delivery address.
4. Contact information (email, phone, etc.).

• Please contact our customer support team at info@herbanitymed.com before submitting a return or exchange. Otherwise, we are not responsible for any related costs incurred during the process.

Please provide a valid tracking number and shipping receipt for the return package within 7 days after the approval of the return or exchange. Otherwise, your return request will be deemed invalid. Please note that unless the product has problems, the cost of return must be paid by the customer.

Refund process:

Processed refunds will be completed within 10 working days. The refund will be issued back to your original payment method (PayPal, credit card, debit card, etc.). Defective products will receive a full refund. For non-defective items, the refund does not include all shipping fees and charges, including return fees.

Delayed refund amount:

Please contact your credit card company as it may take some time for the refund to be updated. Next, contact your bank, as there is usually some processing time before the refund is posted. If you still have not received the refund, please contact our customer service team at info@herbanitymed.com

Cancellation or modification of orders:

If you have ordered the wrong product, please contact us (info@herbanitymed.com to cancel or modify your order. You can cancel or modify your order free of charge before it is shipped.

To maintain the fast turnover of order processing and shipping, once the package has left the warehouse, it cannot be canceled or modified.